Johari Rotana Hotel is looking for hotel receptionist wo is dynamic and guests focused with ability to deliver extraordinary levels of customer service and give creative solutions to guests
As Receptionist/Front Desk Agent you will be responsible to provide professional and customer focused service to guests by ensuring their stay is becoming memorable experience
POSITION: Front Office-Front Desk
Duties and responsibilities
Providing prompt, courteous and efficient service to all Guest so as to achieve a high level of customer satisfaction
Ensuring guests are personally greeted by name, if known and escorted to their room to make them feel expected
Conducting in room familiarisation and healp guests in hotel
Maintaining up to date knowledge of Hotel information and local services, including operating hours
Maintaining an awareness of rate levels to be sold on a daily basis
Administer Front Desk cashiering standards and comply with all laid down systems
Processing accounts at check in and check out to ensure accuracy
Maintaining privacy of all Guests by ensuring that no details of the Guests are disclosed
