Vodacom Tanzania is looking for Customer Experience Specialist to join our working team. You will ensure the company acts and deploy appropriate action in all stages to improve the overall Customer experience and levels of customer loyalty across assigned touch points
POSITION: Customer Experience Specialist
Duties and responsibilities
Taking accountability for objectives design and measure
Active participation in the GTM process
Gaining understanding of customers requirements
Review of As within assigned product
Qualitative and Qualitative insights on existing products
Design and implement
Appropriate experience KPI measure for a particular product
Building effective professional relationship with business partners
